Shipping Information

Some things to keep in mind as we work hard to fulfill your orders:

  • Please note that even if you choose 2-day or next-day shipping, it still takes 1-5 days to process your order. We're currently moving flagship locations so access to inventory may be further delayed.
  • For regular shipping, we estimate 4-7 days to reach the western part of the United States, and 2-5 days to reach the eastern part of the country.

Free shipping:

  • Place order online or by phone. Spend $100 or more on merchandise in a single transaction, use code FREESHIP100, and receive free standard shipping to a single address in the contiguous United States.
  • This offer does not apply to Alaska, Hawaii, Puerto Rico, or international orders. Offer exclude shipping charge, sales tax, Gift Card, eGift Cards.
  • Due to size and weight restrictions, the following categories do not qualify for free shipping: blind, curtain, parasol, floor mats, carpet, ceramic of 12" above, bulk quantity of fragile ceramic & heavy items, items with (**) notation. The items from these categories may have additional shipping fees that will still apply.
  • Instead of the free shipping, we can offer 10% discount to the qualified items.
  • The carrier option will be selected by Pearl River’s shipping department.
  • The final shipping charge will be re-calculated and you will be notified if any additional shipping is required.
Processing and shipping time:
  • It normally takes 1 to 5 days to process an order.
  • Transit time will be 1 to 6 business days depending on location.
  • If there is any delay due to availability, you will be notified by phone or email.
Shipping charges:
  • In general, shipping charge is determined by weight, dimensions and carrier's zoning.
  • Please be advised that the calculated shipping charge does not reflect with the requiring of multiple cartons needs for packing. If your order require to be packed in multiple cartons, you'll be contacted for additional charge.

For all international orders:

  • Customer is responsible for all duties & brokerage fees.
  • If order amount exceeds $200, payment may be required by wire transfer or PayPal, and you will receive instructions via e-mail.

Extra handling charge may apply to:

  • Bulky, fragile, or over-sized items with (**) notation.
  • Order needing rush shipping, drop ship fee.
  • Order requiring multiple packaging.
  • Shipping outside the 48 contiguous United States.
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